This hotel has set out the following rules on use based on Article 13 of the Terms and Conditions of Accommodation Contract in order to ensure that you can spend your time at the Hotel safely and comfortably. If these rules on use are not observed, under Article 9 of the Terms and Conditions of Accommodation Contract, you will not be allowed to lodge in the Hotel or use the facilities of the Hotel. In addition, please be aware that you may be liable for damages if an accident occurs due to your failure to follow these rules.

Article 1  Safety and Security Matters

1. Please confirm the emergency escape routes on the map that is posted on the door inside each room.
2. Please refrain from bringing your own heating or cooking devices or other items that may cause a fire into the room.
3. Smoking is strictly prohibited except in designated smoking rooms and smoking areas. Please do not engage in any other acts that may cause a fire. Please note that if smoking (including electronic cigarettes, etc.) or cigarette butts, etc. are confirmed in the non- smoking rooms, cleaning expenses for bedding, curtains, wallpaper, etc. and other expenses for repair, etc. may be charged.
4. If wet clothes or towels are placed on lighting equipment or lampshades to dry them, it may cause a fire. Please do not do this because it is very dangerous.
5. Please make sure to lock the door when you leave your room during your stay.
6. Please lock the door and secure the inside chain, particularly when you sleep. Should there be a knock at the door, check to see who it is by using the peephole before opening the door. If you think it is a suspicious person, please call the front desk.
7. When filling the bathtub or sink, please do not leave the tap running. If you get distracted by a phone call, etc. or doze off, the overflowing water can quickly damage your room and may result in a serious leakage incident.
8. Please refrain from meeting any visitor in the guest room.
9. Persons not registered at the Hotel are not allowed to stay overnight in the Hotel. Please do not invite visitors to meet in your Hotel room. There is a space on the first floor and a lobby on the second floor where you can meet.
10. Please park your car in the designated parking lot.
11. When any Hotel guest uses the parking lot, we will not be liable for the custody of the car, regardless of whether the car key has been deposited with us.

Article 2  Handling of Valuables and Lost Articles

1. Please leave your cash and valuables in the room safe or at the front desk during your stay. When using the in-room safe, please set the lock to the door by yourself. Please note that we will not compensate for any loss, damage or theft of cash or valuables when the above procedures are not followed. You may deposit your valuables at the front desk only during your stay with us.
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2. If your hand baggage or belongings have been left behind at the Hotel after your check-out, they will be kept at the Hotel for seven (7) days from the day they are found (inclusive), and then delivered to the nearest police station. However, minor items (daily necessities, etc.) that are considered to have been abandoned by the customer will be disposed of after they are stored for three (3) months from the date they are found (inclusive). In addition, we may dispose of items left behind if they are food items or items that are difficult to store or manage.

Article 3  Payment

1. Charges shall be paid in Japanese currency or by traveler's checks, hotel vouchers, credit card, etc. approved by the Hotel. Additionally, please note that we cannot exchange money for persons other than guests.
2. If you would like to change the number of days you plan to stay, please contact the front desk staff in advance. If you would like to extend your stay, please pay for the previous charges and the charges for your additional stay.
3. Please show your registration card or room key when you charge a bill for a restaurant or bar, etc. in the Hotel to your account. We may refuse to allow you to charge a bill to your account with only your signature.
4. Please note that we may ask for a deposit upon arrival. Additionally, if the front desk staff present a bill during your stay, please pay it at the front desk each time.
5. We will not make payment on your behalf for shopping, tickets, taxis, postage, or freight charges.
6. A service charge of fifteen percent (15%) may be included in the room charges and food and beverage charges. Therefore, giving tips to our staff is not necessary.
7. A facility charge will be added when you use the room phone for outside calls.

Article 4 Prohibited Matters

1. The following acts are prohibited.
   • (1) Bringing any of the following items that might disturb other guests in the Hotel.
     • a）Animals and pets, including dogs, cats and birds (except assistance dogs as defined by law, and pets permitted by the Agreement on Accommodation with Pets as separately provided by the Hotel).
     • b） Ignitable or flammable gunpowder, volatile oils and dangerous products.
     • c） Anything that gives off an offensive or strong odor.
     • d） Unlicensed firearms and swords.
     • e） Extremely large volumes of baggage and articles.
     • f） Any other items that might disturb other guests.
     • g） Other belongings prohibited by laws and regulations.
   • (2) Gambling, acts that disturb public morals or order, acts that cause a nuisance or discomfort to other guests within the Hotel.
   • (3) Hanging things on the window of the room that would ruin the appearance of the Hotel, or displaying them by the window.
   • (4) Using the Hotel for purposes other than lodging, e.g., conducting sales activities in your room or the lobby without permission from the Hotel.
   • (5) Distribution of advertisements and promotional materials and sale of goods in the Hotel without permission.
   • (6) Using facilities and equipment in the Hotel in places and for purposes other than those specified, and using such facilities and equipment in a manner that significantly impairs their current condition.
   • (7) Disclosing photos, etc. taken on the Hotel premises to the public for business purposes without permission.
   • (8) Leaving belongings unattended in hallways and the lobby.
   • (9) Entering the business facilities of the Hotel wearing night wear, pajamas, yukata or slippers.
   • (10) Entering areas for the Hotel employees, the emergency staircase, roof, penthouse, machine room, etc., except when unavoidable or in cases of emergency.
   • (11) Ordering food and beverages for delivery from outside of the Hotel (however, restaurants affiliated with the Hotel are acceptable).
   • (12) Damaging, contaminating, or causing loss to the Hotel buildings, furniture, equipment, or other Hotel items.
   • (13) Damaging the reputation of the Hotel or transmitting information that may dishonor the Hotel. If posting information violates laws and regulations and the Hotel judges it inappropriate, the Hotel will delete the information without consent. In addition, please do not write anything that will defame a third party.
   • (14) Smoking in areas other than smoking rooms and smoking areas (including electronic cigarettes, etc.).
   • (15) Please refrain from throwing garbage generated from eating, drinking and smoking or anything else off the balcony.
   • (16) Please refrain from putting Hotel equipment, hazardous materials or other items out on the balcony.
   • (17) Please be careful when you are on the balcony. Refrain from engaging in any dangerous activities on the balcony.
   • (18) Children must be accompanied by an adult when going out on the balcony.
   • (19) Other acts prohibited by laws and regulations.
2. In the event of damage caused to the Hotel as a result of any of the prohibited acts described in the preceding paragraph, the Hotel may request that you compensate the Hotel for the actual amount of the damage.

Article 5 Cancellation of Accommodation Contract

Please refrain from using the Hotel in the following cases. Moreover, if such fact is found after the conclusion of the reservation/contract, the reservation/contract shall be cancelled at that time. However, this paragraph shall not mean that the Hotel may refuse your stay at the Hotel for other reasons not listed in Article 5 of the Hotel Business Act.
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• (1) The user of the Hotel is a patient of a specified infectious disease, as stipulated in Paragraph 1, Item (2) of Article 4-2 of the Hotel Business Act.
• (2) When the user of the Hotel falls under any of the following categories:
  • a) Antisocial forces, such as an organized crime group listed under Article 2, Item (2) of the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991) (hereinafter referred to as an "Organized Crime Group"), a member of such a group under Article 2, Item (6) of the same Act (hereinafter referred to as "Organized Crime Group Member"), or an individual related to a company or a group connected to an Organized Crime Group.
  • b) A corporation or other organization whose business activities are controlled by an Organized Crime Group or an Organized Crime Group Member
  • c) A corporation that has any officer who falls under the category of Antisocial Forces, such as an Organized Crime Group.
• (3) The user of the Hotel makes coercive or violent demands, or demands an unreasonable burden in connection with an accommodation (provided, however, that this shall not apply if the guest requests removal of a social barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act for Eliminating Discrimination against Persons with Disabilities.).
• (4) The user of the Hotel repeats carrying out an act listed under the provisions of Articles 5-6 of the Enforcement Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the implementation thereof is too onerous and which may significantly impede the provision of accommodation services to other guests.

Article 6 Environmental Conservation Activities

1. In order to conserve resources, we ask for your cooperation in saving electricity and water.

Article 7 Personal Information

1. The Hotel will appropriately handle the personal information you provide, in accordance with the Privacy Policy of the Hotel.

Article 8 Change to Rules on Use

1. These Rules on Use fall under the standard terms and conditions set forth in the Civil Code, and the provisions of these Rules on Use will be changed in accordance with the provisions of the Civil Code when it conforms to the general interests of guests, or when it is considered necessary or reasonable to change them.
2. If these Rules on Use are changed, the changed provisions will be posted on the website and the changed provisions will apply from the effective date specified at the time of posting. When these Rules on Use are changed, we will publish the details of such change in an appropriate manner.

Our hotel is equipped with the latest disaster prevention equipment and conducts thorough in-house training, including fire drills in preparation for fires and earthquakes, to ensure the safety of our guests with a thorough disaster prevention system.
The hotel, including the guest rooms, is equipped with automatic fire alarms and sprinklers.
In addition, fire hydrants and fire extinguishers are installed in appropriate locations within the building. In the event of an emergency, instructions will be broadcast over the building's disaster prevention center, so please remain calm and follow those instructions.

please

• Please check in advance the location of the fire hydrants and fire extinguishers near your room, as well as the "Emergency Stair Location Map" located inside the entrance door of your room.
• Please smoke only where there is an ashtray.
• Please do not smoke in bed.
• Please do not throw cigarette butts in the wastebasket.

If a fire is discovered

• Please press the "emergency" button on your phone to contact us.
• To prevent the fire from spreading, please keep doors near the source of the fire closed as much as possible.

If the emergency bell rings

• Staff and emergency broadcasters will inform you of the status of the fire and give instructions on how to evacuate, so please remain calm and act accordingly.

If you are instructed to evacuate

• Please bring your room key card.
• Please close the window.
• Feel the door with your hand to make sure it is not hot, and evacuate quickly without worrying about your clothing or belongings.
• Do not use the elevator.
• Please take action while checking the emergency exit guidance lights.

If you are engulfed in fire or smoke

• Cover your nose and mouth with a wet towel or similar, keep low, and evacuate along a wall in the opposite direction to the smoke.
• If the stairs or hallways are filled with fire or smoke and you are unable to escape, return to your room and wait for rescue.

If evacuation from your room is not possible

• Seal the gap under the door with a wet towel or something similar.
• Fill up the bathtub.
• Please report your current location.
• Please wave a towel or something by the window to let people outside know that you are in the room.
• Stay low and calm as you wait for rescue.

In case of earthquake

• Please extinguish your cigarette immediately.
• Be careful of falling objects and cover your face and head with a blanket or pillow.
• Do not panic and rush outside, but follow the instructions broadcast over the disaster prevention center's internal broadcasts.
• Do not use the elevator.
• In the event of a tsunami, the Disaster Prevention Center will make announcements throughout the building, so please follow their instructions.

Location of evacuation stairs

• Please be sure to check the location of your room and emergency exit. (In the unlikely event of a fire, please pay attention to the following points.)
• Do not use the elevator.
• Follow the instructions of staff and use the evacuation stairs (see diagram) to evacuate to the first floor.

※Click on the image to see an enlarged version.

Scope of Application

第1条

The Accommodation Contract and related agreements to be concluded between the Hotel and the Guest shall be subject to these Terms and Conditions, and matters not provided herein shall be governed by laws and regulations (laws and regulations or those based on laws and regulations; the same shall apply hereinafter) or generally accepted practices.

2

If the Hotel has entered into special agreements with the Guest, insofar as such special agreements do not contradict laws and regulations and generally accepted practices, the special agreements shall prevail, notwithstanding the provisions of the preceding paragraph.

Application for Accommodation Contract

第2条

A Guest who intends to apply for an Accommodation Contract with the Hotel shall notify the Hotel of the following information.

1. Name and number of Guests
2. Date of stay and estimated time of arrival
3. Accommodation Charges (As a general rule, the Basic Accommodation Charges set forth in Schedule 1 will apply.)
4. a. Applicant's name and contact information
   b. Payer of the Accommodation Charges and the contact information
5. Other matters considered necessary by the Hotel

2

If, during the stay, the Guest requests to extend his/her stay beyond the date specified in item (2) of the preceding paragraph, the Hotel shall treat such request as an application for a new Accommodation Contract made at the time of his/her request.

Conclusion of Accommodation Contract, etc.

第3条

An Accommodation Contract shall be concluded when the Hotel has accepted the application set forth in the preceding article.

2

When an Accommodation Contract is concluded pursuant to the provision of the preceding paragraph, by the due date designated by the Hotel, the Guest is requested to pay an accommodation deposit set by the Hotel, which shall not exceed the Accommodation Charges covering the entire length of his/her stay (3 days when the period of stay exceeds 3 days).

3

The deposit shall be used: first, for the Accommodation Charges finally payable by the Guest; second, for cancellation charges under Article 8; and third, for compensation under Article 21, as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 15.

4

If the Guest fails to pay the deposit set forth in Paragraph 2 by the date specified by the Hotel in accordance with the provisions of the same paragraph, the Accommodation Contract shall cease to be effective. Provided, however, that the same shall apply only when the Hotel has notified the Guest to that effect in designating the due date of the deposit.

Request for cooperation in infection prevention measures in facilities

第4条

The Hotel may request the cooperation of a Guest seeking accommodation at the Hotel, in accordance with the provisions of Paragraph 1 of Article 4-2 of the Hotel Business Act (Act No. 138, 1948).

Special Contract Requiring No Accommodation Deposit

第5条

Notwithstanding the provision of Paragraph 2 of Article 3, the Hotel may enter into a special contract requiring no payment of the accommodation deposit stipulated in the same paragraph after the conclusion of the contract.

2

If the Hotel does not request payment of the accommodation deposit prescribed in Paragraph 2 of Article 3 or does not designate the due date of said deposit at the time of accepting the application for an Accommodation Contract, it shall constitute the fact that the Hotel has agreed to the special contract prescribed in the preceding paragraph.

Refusal of Accommodation Contract

第6条

The Hotel may refuse to conclude an Accommodation Contract in any of the following cases. However, this paragraph does not mean that the Hotel may refuse your stay at the Hotel for other reasons not listed in Article 5 of the Hotel Business Act.

1. The application for accommodation does not conform to these Terms and Conditions.
2. The Hotel is fully booked and there is no vacancy.
3. A Guest seeking accommodation is considered liable to conduct himself/herself in a manner that violates laws and regulations, or to engage in acts against public order or good morals in regard to his/her accommodation.
4. A Guest seeking accommodation is a patient etc. with a specified infectious disease prescribed in Paragraph 1, Item (2) of Article 4-2, of the Hotel Business Act (hereinafter referred to as “Patient, etc. with a Specified Infectious Disease” ).
5. A Guest seeking accommodation is an antisocial force, such as an organized crime group specified in Paragraph 2 of Article 2 of the Act on Prevention of Unfair Acts by Organized Crime Group Members (Act 77, 1991) (hereinafter referred to as "Organized Crime Group"), a member of an organized crime group specified in Paragraph 6 of Article 2 of the same Act (hereinafter referred to as "Organized Crime Group Member", or an individual related to a company or a group connected to an organized crime group.
6. A Guest seeking accommodation is a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.
7. A Guest seeking accommodation is a corporation that has any officer who falls under the category of Antisocial Forces, such as an organized crime group.
8. A Guest seeking accommodation makes coercive or violent demands, or places an unreasonable burden on the Hotel in connection with the accommodation (provided, however, that this shall not apply to cases where the Guest seeking accommodation requests the removal of a social barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65, 2016. Hereinafter referred to as the " Act for Eliminating Discrimination against Persons with Disabilities")
9. The Guest seeking accommodation carries out acts listed under the provisions of Article 5-6 of the Enforcement Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the implementation thereof is onerous and which may significantly impede the provision of accommodation services to other guests.
10. The Hotel is unable to provide accommodation due to natural disaster, facility failure, or other unavoidable causes.
11. The Guest seeking accommodation is heavily intoxicated and is likely to be a nuisance to other guests, or uses speech or conduct that is a nuisance to other guests (in accordance with prefectural rules (or of a city or a special ward in the case of a city or a special ward having established a health center)).

Explanation of Refusal to Execute Accommodation Contract

第7条

A Guest seeking accommodation may request that the Hotel explain the reason(s) for a refusal by the Hotel to enter into an Accommodation Contract pursuant to the preceding article.

Guest’s Right to Cancel Accommodation Contract

第８条

The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.

2

If the Guest has cancelled the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except when the Hotel has requested payment of the deposit by designating the due date in accordance with the provisions of Paragraph 2 of Article 3 and the Guest has cancelled the Accommodation Contract before making such payment), the Hotel shall impose a cancellation charge as set forth in Schedule 2. However, when the Hotel has agreed to a special contract as prescribed in Paragraph 1 of Article 5, this shall apply only when the Hotel has notified the Guest of its obligation to pay cancellation charges in the event the Guest cancels the Accommodation Contract.

3

The Hotel may deem the Guest to have cancelled the Accommodation Contract when he/she does not arrive by 08:00 p.m. (if the estimated time of arrival is known in advance, the time that is two hours after that time) on the day of his/her stay without an advance notice to the Hotel.

Hotel’s Right to Cancel Accommodation Contract

第9条

The Hotel may cancel the Accommodation Contract in any of the following cases. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those stipulated in Article 5 of the Hotel Business Act.
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1. The Guest is considered liable to conduct himself/herself in a manner that violates laws and regulations, or to engage in acts against public order or good morals in regard to his/her accommodation, or is considered to have conducted himself/herself in such manner or engaged in such acts.
2. The Guest is a Patient, etc. with a Specified Infectious Disease.
3. The Hotel is unable to provide accommodation due to natural disaster, facility failure, or other unavoidable causes.
4. It is considered that the Guest is likely to affect other guests due to being heavily intoxicated, etc. Or the Guest is behaving in such a way as to be a nuisance to other guests.
5. The Guest fails to observe prohibited matters specified in the Rules on Use prescribed by the Hotel.
6. The Guest smokes in areas other than designated smoking rooms or smoking areas.
7. The Guest does not refrain from prohibited actions, such as smoking in bed, vandalism of fire-fighting equipment and other prohibited matters stipulated in the Rules on Use prescribed by the Hotel (limited to those necessary for fire prevention).
8. The Guest is found to be an antisocial force, such as an organized crime group, a member of an organized crime group, an individual related to a company or a group connected to an organized crime group.
9. The Guest is a corporation or other organization whose business activities are controlled by an organized crime group or an organized crime group member.
10. The Guest is a corporation that has any officer who falls under the category of an organized crime group member.
11. The Guest makes coercive violent demands, or demands an unreasonable burden in connection with the accommodation (provided, however, that this shall not apply if the Guest requests removal of a social barrier in accordance with Paragraph 2 of Article 7 or Paragraph 2 of Article 8 of the Act for Eliminating Discrimination against Persons with Disabilities.).
12. The user of the Hotel carries out an act listed under the provisions of Article 5-6 of the Enforcement Regulations of the Hotel Business Act in the form of a request to the Hotel for which the burden involved in the implementation thereof is onerous and which may significantly impede the provision of accommodation services to other guests.

2

When the Hotel has cancelled the Accommodation Contract in accordance with the provision of the preceding paragraph, the Hotel shall not charge the Guest for any services he/she has yet to receive.

Explanation of Termination of Accommodation Contract

第10条

The Guest may request the Hotel to explain the reason(s) when the Hotel has cancelled the Accommodation Contract pursuant to the preceding article.

Registration

第11条

The Guest shall register the following particulars at the front desk of the Hotel on the day of his/her stay.

1. Name, address and contact information of the Guest(s).
2. Nationality and passport number (copy of passport or scanned copy) in the case of foreigners with no address in Japan.
3. Other matters considered necessary by the Hotel

2

When the Guest intends to pay his/her accommodation charges prescribed in Article 15 by any means other than Japanese currency, such as traveler's checks, hotel vouchers or credit card, such means shall be presented in advance at the time of registration prescribed in the preceding paragraph.

Occupancy Hours of Guest Rooms

第12条

Please check with the front desk for the hours that the Guest can use the room of the Hotel.

2

Notwithstanding the provision of the preceding paragraph, the Hotel may permit the Guest to occupy the guest room outside the hours set forth in the same paragraph. In such case, the following extra charges shall apply.

1. Until 3:00 p.m., thirty percent (30%) of the basic room charge.
2. Until 6:00 p.m., fifty percent (50%) of the basic room charge.
3. One hundred percent (100%) of the basic room charge after 6:00 p.m.

Compliance with Rules on Use

第13条

The Guest shall observe the Rules on Use separately set forth by the Hotel within the premises of the Hotel.

Business hours

第14条

The business hours of the Hotel's main facilities, etc. shall be as follows, and the details of the business hours of other facilities, etc. shall be provided on the website and notices displayed in each facility, etc.

1. Service hours at the front desk, cashier, etc.
   • a) Curfew: Not applicable
     

     *The front entrance door is locked between 1:00 a.m. and 5:00 a.m.

   • b) Front desk services: 24 hours
2. Service hours for food and beverages (facilities): Information will be provided on the website and at each facility.
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3. The hours set forth in the preceding paragraph may be changed temporarily if necessary and unavoidable. In such case, we will notify you in an appropriate manner.

Payment of Accommodation Charges

第15条

The breakdown of the Accommodation Charges, etc. to be paid by the Guest is as shown in Schedule 1.

2

Payment of the Accommodation Charges, etc. under the preceding paragraph shall be made at the front desk at the time of the Guest’s arrival or departure or upon request by the Hotel, in Japanese currency or by other means permitted by the Hotel, such as traveler's checks, hotel vouchers or credit card.

3

Accommodation Charges shall be paid even if the Guest does not stay after the Hotel has furnished and made available his/her accommodation.

Responsibility of the Hotel

第16条

The Hotel shall compensate the Guest up to a maximum of 150,000 yen for damage caused to the Guest in the course of, or due to default under, the Accommodation Contract and related contracts, except where the damage has been caused due to the Hotel’s intentional act or gross negligence. However, the same shall not apply when such damage has been caused for reasons not attributable to the Hotel.

2

The Hotel is covered by Hotel Liability Insurance to deal with a possible fire, etc.

Handling When Unable to Provide Contracted Room

第17条

If the Hotel is unable to provide the Guest with the contracted guest room, the Hotel shall, upon obtaining the consent of the Guest, arrange for another hotel under the same conditions as much as possible.

2

Notwithstanding the provision of the preceding paragraph, if the Hotel is unable to introduce another hotel, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be treated as compensation for damage. However, when the Hotel cannot provide the guest room due to reasons not attributable to the Hotel, the Hotel will not pay the compensation fee.

Handling of Deposited Articles, etc.

第18条

The Hotel shall compensate the Guest for loss, damage, etc. in respect of items, cash or valuables deposited by the Guest at the front desk, except when such loss, damage, etc. is due to force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value and the Guest has failed to do so, the Hotel shall compensate the Guest up to a maximum of 150,000 yen.

2

The Hotel shall compensate the Guest for loss, damage, etc. caused due to the Hotel’s intentional act or negligence with respect to items, cash or valuables brought into the Hotel by the Guest but not deposited at the front desk. However, for articles whose nature and value have not been reported in advance by the Guest, the Hotel shall compensate the Guest up to a maximum of 150,000 yen, except in the case of damage caused due to the Hotel’s intentional act or gross negligence.

Custody of Baggage and Belongings of Guest

第19条

When the baggage of the Guest arrives at the Hotel prior to his/her stay, the Hotel shall store it responsibly only when the Hotel has agreed to the same prior to its arrival and shall hand it over to the Guest at the front desk at the time of check-in.

2

If the hand baggage or belongings of the Guest have been left behind at the Hotel after check-out, they will be kept at the Hotel for seven (7) days from the day they are found (inclusive), and then delivered to the nearest police station. However, minor items (daily necessities, etc.) that are considered to have been abandoned by the customer will be disposed of after they are stored for three (3) months from the date they are found (inclusive). In addition, we may dispose of items left behind if they are food items or items that are difficult to store or manage.

3

The Hotel's liability for the custody of the Guest's baggage and belongings in the case of the preceding two paragraphs shall be in accordance with the provision of Paragraph 1 of the preceding article in the case of Paragraph 1, and in accordance with the provision of Paragraph 2 of the same article in the case of Paragraph 2.

Responsibility for Parking

第20条

When the Guest uses the parking lot of the Hotel or the contracted parking lot, the Hotel shall lend a space and shall not be liable for the custody of the car, regardless of whether the car key has been deposited with the Hotel. However, the Hotel shall be liable for any damage caused due to the Hotel’s intentional act or negligence in the management of the parking lot.

2

Parking is not available for large-sized vehicles other than the tourist buses for group travelers staying with us.

3

Please refrain from parking outside the Hotel’s parking lot except in an emergency or in the space specifically provided by us.

Liability of the Guest

第21条

The Guest shall compensate the Hotel for damage caused to the Hotel due to the Guest's intentional act or negligence.

Personal Information

第22条

The Hotel will appropriately handle the personal information you provide, in accordance with the Privacy Policy of the Hotel.

Change to these Terms and Conditions

第23条

These Terms and Conditions fall under the standard terms and conditions set forth in the Civil Code, and the provisions of these Terms and Conditions will be changed in accordance with the provisions of the Civil Code when it conforms to the general interests of guests, or when it is considered necessary or reasonable to change them.

2

If these Terms and Conditions are changed, the changed provisions will be posted on the website and the changed provisions will apply from the effective date specified at the time of posting. When these Terms and Conditions are changed, we will publish the details of such change in an appropriate manner.

3

If the Guest makes a reservation before the change of these Terms and Conditions and the date of accommodation falls on or after the date of the change of these Terms and Conditions, the Terms and Conditions as of the date of the accommodation shall apply.

Schedule 1: Breakdown of Accommodation Charges, etc. (related to Article 2, Paragraph 1 and Article 15, Paragraph 1)

Breakdown
Total Amount to be Paid by the Guest	Accommodation charges	1.Basic accommodation charge
		2.Service charge(when applicable)
	Extra charges	3. Food and beverages(excluding room service) and other usage fee
		4.Room service (when applicable.)
		5.Service charge(when applicable)
	Taxes	6.Consumption tax and Other taxes

If the tax law is revised, the revised provisions shall apply.

Schedule 2 : Cancellation Charge  (related to Article 8, Paragraph 2)

		Date of notice of cancellation
Contracted number of guest		day of arrival (Including No show)	1 day prior to arrival	2 days prior to arrival	3 days prior to arrival	7 days prior to arrival	14 days prior to arrival	1 month prior to arrival
Individual	Up to 9	100%	After 3:00pm: 100%	0%
Group	10 to 60	100%		50%			20%	0%
	61 or more	100%		80%			50%	20%

In case the number of guests in your group is 100 or more, the following will apply:

Contracted number of guest		7 days to the date of arrival ​	14 days to 8 days prior to arrival	30 days to 15 days prior to arrival	60 days to 31 days prior to arrival
Group	100 or more	Number of cancelled guests multiplied by one hundred percent (100%) of the charge for one night's stay will be charged as a cancellation charge.	Number of cancelled guests multiplied by eighty percent (80%) of the charge for one night's stay will be charged as a cancellation charge.	Number of cancelled guests multiplied by sixty percent (60%) of the charge for one night's stay will be charged as a cancellation charge.	Number of cancelled guests multiplied by forty percent (40%) of the charge for one night's stay will be charged as a cancellation charge.

 

［Note］

1. The percentages signify the rate of the cancellation charge to the room charge at the time of reservation (including service charge and taxes).
2. In case of cancellation of an accommodation package, for which a separate penalty fee has been set, the cancellation charge will be calculated based on the displayed amount.
3. When the number of days contracted is shortened, a cancellation charge for one (1) day (the first day) shall be collected, regardless of the number of days by which the stay is shortened.
4. In the event of cancellation of the contract with respect to a portion of a group of guests (10 people or more), no cancellation charges will be charged for the number of guests equivalent to 10% of the number of guests staying, if the cancellation request is received 10 days prior to the date of the stay (if the request is received after that date, the date of acceptance of the request) (any fraction shall be rounded up).
5. In case of cancellation of a reservation through travel agents, the cancellation charge rule will be equivalent to agent regulations.

In order to ensure the satisfaction of our customers, we have established the following terms of use for our restaurant. Thank you for your understanding.

Compliance with Rules on Use

第1条

Guests using the restaurants must abide by the "Restaurant Terms of Use" established and posted within the hotel.

sales

第2条

1. Our hotel's opening hours and other information will be provided in the pamphlets and various signs provided.
2. The business hours and fees mentioned in the previous paragraph may be subject to temporary changes during special periods such as Christmas and the New Year holidays, or due to other unavoidable circumstances. In such cases, we will notify you on our website.

Denial of use and cancellation of reservations/contracts

第3条

We will refuse use of our facilities (including reservations and contracts) in the following cases:
Furthermore, if such fact becomes apparent even after a reservation or contract has been made, the reservation or contract will be cancelled.

1. If any of the following applies to the user:
   
   1) When a person is determined to belong to an antisocial force, including a member of an organized crime group as defined in Article 2, Paragraph 6 of the Law Concerning Prevention of Unjust Acts by Organized Crime Group Members (Law No. 77 of 1991), or a person affiliated with a company or organization that has a relationship with an organized crime group as defined in Article 2, Paragraph 2 of the same law.
   
   ②When it is determined that the person has ties to an organized crime group or a corporation or other organization whose business activities are controlled by organized crime groups.
   
   3) When a corporation has an executive officer who is a member of an organized crime group.
2. When a Guest has engaged in violence, threats, extortion or other intimidating behavior towards the Hotel or its employees, or has demanded an unreasonable burden from the Hotel, or when such behavior is deemed to have occurred in the past at the Hotel or another hotel
3. When a user is extremely drunk or behaves abnormally, or behaves in a manner that is extremely disruptive to other users
4. When it is determined that a user is likely to cause inconvenience to other users due to an extremely unclean body or clothing, etc.
5. When it is clearly recognized that you are unable to repay
6. When a customer is clearly infected with an infectious disease or has any other disease that may be transmitted through infection
7. When the contents of the reservation/contract (purpose of use) differ from that at the time of application and are clearly false
8. When the hotel determines that the guest is wearing guest room slippers, sandals, or other attire that is inappropriate for the restaurant.
9. Please follow the dress code for restaurants that have one.
10. When it is determined that the Restaurant Terms of Use have not been complied with.
11. When the facility is unavailable due to natural disasters, facility malfunctions, or other unavoidable reasons.

Prohibited acts

第4条

1. Bringing in dogs (excluding legal assistance dogs), cats, small birds, other pets, and livestock
2. Carrying on flammable or hazardous items
3. Bringing in anything that emits a foul odor
4. Bringing in food and drinks from other establishments or for personal use without permission
5. Any conduct that violates laws, regulations or public order and morals, or any behavior that causes inconvenience or discomfort to other customers
6. Take-out items other than those specified by the hotel, such as cakes and bread
7. Taking more food than you can eat at a buffet restaurant, leaving a lot of it behind
8. Moving fixtures or damaging or taking away facilities, furniture, fixtures, etc.
9. Smoking in restaurants (excluding some areas (cigar bars, etc.))
10. Bringing in firearms, swords, narcotics, and other items prohibited by law
11. Distribution of advertisements or promotional materials, sales of goods, solicitation, etc.
12. Using mobile phones (for calls) in restaurants

Accidents, theft, etc.

第5条

The hotel and restaurant will not bear any responsibility for any accidents or thefts that occur within the hotel or restaurant while under the customer's control.

Parking

第6条

In the event that the hotel or the hotel has a contracted parking lot, and the guest parks within the hotel's premises, including the hotel's parking lot, the hotel is merely lending the space and is not responsible for the storage of the vehicle, regardless of whether the key to the vehicle has been entrusted to the hotel. However, if the hotel causes damage through its intention or negligence in managing the premises, the hotel will be liable for compensation.

Disclaimer

第7条

1. The restaurant cannot take responsibility for take-out products such as cakes sold at the shop that have passed their expiration date after purchase or have not been properly stored in the manner specified by the restaurant or shop (refrigerated, frozen, etc.).
2. The menu may be subject to change depending on availability and other factors.
3. If you have any allergies, please let us know in advance. If you do not let us know, it will be your responsibility to deal with the situation. Also, depending on your allergy situation, we may refuse your use of the facility.

Compensation

第8条

If a customer intentionally damages restaurant facilities or fixtures, the customer will be required to repair the damage promptly or pay an appropriate amount of compensation, as instructed by the restaurant.

Confirmation of cuisine quantity

第9条

Please inform the restaurant staff of the quantity of cuisine you would like to prepare by noon one day prior to the date of use. After that, all arrangements will be completed, so even if the final confirmed quantity is reduced on the day of use, you will be charged for the final confirmed quantity.

Cancellation Fee

第10条

If you cancel your reservation, the following cancellation fees will be charged.

• Cancellation 5 days in advance: 30% of the reservation fee
• Cancellation between 3 days before and the day before: 50% of the reservation
• Cancellation on the day: 100% of the reservation

The reservation contents include cuisine, drinks, private room charges, and items ordered at the request of the user (such as arranging souvenirs).
For items for which orders and other arrangements have already been made, actual costs will be charged.
In addition, if a plan or other provision specifies a different cancellation fee, that provision will take precedence.

Restaurant Terms and Conditions Revision

第11条

These Rules are considered standard terms and conditions under the Civil Code, and each provision of these Rules will be changed in accordance with the provisions of the Civil Code if it is in the general interest of customers or if it is deemed that a reasonable cause requires such change.
Any changes to these rules will be posted on our designated website and will apply from the effective date.

Application

第1条

Tentative reservation
When applying for banquet room there is a tentative reservation period. In principle, the tentative reservation period is one week (7 days) from the date of application. Please be sure to inform the hotel within this tentative reservation period whether or not you will be holding an event.
If we do not receive any contact within the tentative reservation period, we may have to cancel your reservation as we will assume that the event is not going to take place.

Closing
Once the reservation has been confirmed, the hotel will provide you with a "Reservation Confirmation Guide" and "Banquet Terms and Conditions."
Once we have confirmed the reservation date, time, and quotation details, the contract will be concluded upon receipt.
Depending on the content of the banquet or event, we may require a deposit in advance.

Deposit

第2条

The amount presented by our hotel (in principle the most recent total amount quoted) must be paid as a deposit to our hotel by 7 days prior to the date of the banquet. If payment is not received within that period, the banquet may be cancelled.

Confirm the final number of people

第3条

If there are any changes to the number of people or cuisine quoted, please contact us each time.
The final deadline for changes is noon three days before the banquet date (excluding weekends and holidays), and the final number of people will be confirmed. At this stage, we ask that changes be limited to five people before or after the banquet due to food ordering. After that, all arrangements have been completed, so even if the number of people or quantity decreases, we will charge the fee for the final number of people.
Any changes other than to food and beverage ingredients will be presented with each order.
If we do not receive any contact from you, we will proceed as per the estimate.

Party time

第4条

You will be required to pay the specified room fee for the contracted time (banquet time) from the start to the end of your use of banquet room, but if the time is exceeded for personal reasons, an additional room fee will be charged.
However, we may not be able to accommodate requests to exceed the banquet hall usage time depending on the time of the next banquet room use.

settlement

第5条

After the banquet has ended, the confirmed amount (settlement amount) will be required to be paid (by cash, bank transfer or credit card) by the payment date designated in advance by the Hotel.
If the deposit exceeds the invoice amount, the hotel will refund the difference.

Arrangements for decorations, entertainment, etc.

第6条

1. As a general rule, the hotel will arrange for decorations, flowers, music, entertainment, sound and lighting, receptionists (banquet companions), etc. to be provided by designated companies.

2

In order to ensure the smooth running of your banquet, please contact the hotel in advance regarding any matters that you have requested directly from a supplier with the hotel's consent. Please refrain from directly requesting services from a supplier without the hotel's prior consent.
Please note that instructions given to the contractors arranged by the customer will be based on the instructions for loading and unloading.

Compensation

第7条

If the Hotel suffers damage due to intentional or negligent acts on the part of the customer (including all related parties, organizers, and banquet guests on the customer's side) or a supplier commissioned by the customer, the customer or supplier shall compensate for the damage.

Refusal to enter into a contract

第8条

If guests attending a banquet violate any of the following conditions, or if banquet room cannot be used due to natural disasters, facility malfunctions, or other unavoidable reasons, the hotel may refuse to hold the banquet. In such cases, please note that the hotel will not be liable for compensation to the applicant.

1. When the Hotel determines that the Guest is liable to engage in conduct that violates laws, regulations, or public order and good morals.
2. When the hotel determines that you may be causing inconvenience to other guests.
3. When the Hotel determines that there is a risk of business interference by a third party.
4. When the person is a member of an organized crime group, a member of an organized crime group, an organization or person related to an organized crime group, or other anti-social forces (hereinafter referred to as "organized crime groups, etc.").
5. When a corporation or other organization whose business activities are controlled by an organized crime group or similar group.
6. When a corporation has an individual among its directors who is a member of an organized crime group.
7. When a Guest behaves in a manner that causes significant nuisance to other Guests of the Hotel.
8. When a Guest makes a violent demand against the Hotel or its employees, or makes unreasonable demands.
9. When there is someone who is deemed to be threatening to harm the life, body or property of other customers in light of the person's status within a designated crime group, the purpose, number of people and nature of the banquet.
10. When there is a violation of these "Banquet Terms" or any separately concluded contract.

Termination of contract

第9条

If guests attending a banquet violate any of the following conditions, or if banquet room cannot be used due to natural disasters, facility malfunctions, or other unavoidable reasons, the hotel may refuse to hold the banquet. In such cases, please note that the hotel will not be liable for compensation to the applicant.

1. When the Hotel determines that the Guest is liable to engage in conduct that violates laws, regulations, or public order and good morals.
2. When the hotel determines that you may be causing inconvenience to other guests.
3. When the Hotel determines that there is a risk of business interference by a third party.
4. When the person is a member of an organized crime group, a member of an organized crime group, an organization or person related to an organized crime group, or other anti-social forces (hereinafter referred to as "organized crime groups, etc.").
5. When a corporation or other organization whose business activities are controlled by an organized crime group or similar group.
6. When a corporation has an individual among its directors who is a member of an organized crime group.
7. When a Guest behaves in a manner that causes significant nuisance to other Guests of the Hotel.
8. When a Guest makes a violent demand against the Hotel or its employees, or makes unreasonable demands.
9. When there is someone who is deemed to be threatening to harm the life, body or property of other customers in light of the person's status within a designated crime group, the purpose, number of people and nature of the banquet.
10. When there is a violation of these "Banquet Terms" or any separately concluded contract.

Prohibited acts

第10条

The following items are prohibited, so please refrain from doing them.

1. Bringing in dogs, cats, small birds and other pets, livestock, etc. (Guide dogs and service dogs are excluded).
2. Bringing in flammable or combustible items or dangerous materials.
3. Bringing in anything that emits a foul odor.
4. Actions that violate laws and regulations or public order and morals, and behavior that may cause inconvenience to other customers.
5. Moving hotel equipment.
6. Use other than the intended purpose.
7. Any other acts prohibited by laws and regulations.

Cancellation and date change fees

第11条

If a banquet is cancelled or the date changed after the contract has been concluded, as a general rule the following cancellation fees and date change fees will be charged.

*The number of days will be calculated from the date of your request.

On the day of the banquet, etc.	Cancellation fee	Change fee (※1)
Up to 121 days before the contract date	最新のお見積り金額の10％ ＋実費諸費用の請求	Actual expenses
120日前より91日前まで	最新のお見積り金額の20％ ＋実費諸費用の請求	最新のお見積り金額の10％ ＋実費諸費用の請求
90日前より61日前まで	最新のお見積り金額の30％ ＋実費諸費用の請求	最新のお見積り金額の20％ ＋実費諸費用の請求
60日前より31日前まで	最新のお見積り金額の40％ ＋実費諸費用の請求	最新のお見積り金額の30％ ＋実費諸費用の請求
30日前より11日前まで	最新のお見積り金額の60％ ＋実費諸費用の請求	最新のお見積り金額の50％ ＋実費諸費用の請求
10日前より3日前まで	最新のお見積り金額の80％ ＋実費諸費用の請求	最新のお見積り金額の70％ ＋実費諸費用の請求
From 2 days before to the day	最新のお見積り金額の100％ ＋実費諸費用の請求	最新のお見積り金額の100％ ＋実費諸費用の請求

Please note that "actual costs" refers to printing fees, copywriting fees, and other cancellation and arrangement fees for items already ordered.
*1 The changed dates will apply within three months of the scheduled event.

Handling of Personal Information

第12条

Our hotel will handle personal information provided by customers appropriately in accordance with our hotel privacy policy.

others

第13条

If special arrangements are necessary for holding a banquet or event, we may ask you to enter into a separate memorandum of understanding, etc.

Request regarding smoking ban in banquet room (conference rooms)

In accordance with the Kanagawa Prefecture ordinance on preventing passive smoking, smoking is prohibited in all banquet room and public spaces.
Smoking is permitted only in designated smoking areas. We appreciate your understanding and cooperation.

The Yokohama Bay Hotel Tokyu has established the following terms and conditions regarding wedding ceremony and reception contracts and the use of banquet room. Please be sure to read through and understand the terms and conditions.

Reservation fee (application fee)

第1条

When making a reservation for a wedding ceremony and reception, please fill in the necessary information on the application form and pay a 200,000 yen application fee to conclude the contract. The application fee will be counted as part of the total cost.

Payment

第2条

The hotel will provide you with a rough estimate 14 days prior to the reception date, and you must pay by cash, bank transfer, or credit card no later than 7 days prior to the reception date. Any difference between the final amount and the estimate amount must be settled within 14 days of the reception date.
If the deposit is not paid by the date specified by the hotel, the contract will be void. In this case, the cancellation fee stipulated in Article 5 will be charged.
In addition, if any problems arise regarding payment of the wedding ceremony and reception fees or cancellation and change fees, the payment will be handled jointly by both families.

Banquet time and additional room charges

第3条

The designated room fee is charged for the contracted time from the start to the end of use of the banquet room (hereinafter referred to as the banquet time), but if the banquet time is exceeded due to customer convenience, an additional fee will be charged. However, please note that we may not be able to accommodate requests to exceed the banquet time due to the next banquet room usage time.

Confirm the final number of people

第4条

Please inform the hotel staff of the final number of guests for whom food and beverages will be provided by noon three days before the event. In addition, the final confirmation date for items other than food and beverages will be provided for each item. After that, all arrangements will be completed, so even if the number of people or quantity decreases, we will charge the fee for the final number of people or quantity.

Cancellation and date change fees

第5条

If you cancel or change the date of a wedding ceremony or reception that you have already contracted, the following cancellation and change fees will be charged.

365 days prior to the event date	25% of the application fee and actual expenses (including taxes)
364日前以降180日前まで	50% of the application fee and actual expenses (including taxes)
179日前以降150日前まで	Full application fee and actual expenses (including tax)
149日前以降120日前まで	見積金額（税金・サービス料を除く）の20%及び実費諸費用（税金を含む）
119日前以降90日前まで	見積金額（税金・サービス料を除く）の25%及び実費諸費用（税金を含む）
89日前以降60日前まで	見積金額（税金・サービス料を除く）の30%及び実費諸費用（税金を含む）
59日前以降30日前まで	見積金額（税金・サービス料を除く）の40%及び実費諸費用（税金を含む）
From 29 days before until the day before	見積金額（税金・サービス料を除く）の45%及び実費諸費用（税金を含む）
On the day of the event	The full amount quoted (excluding taxes and service charges)
If the application is made within 7 days of the application date, the full application fee will be refunded. [Actual expenses] Includes the cost of printing invitations, calligraphy of addresses, cancellation fees for costumes, beauty, flowers, and photography, as well as any products that have already been delivered or arranged. [Date change fee] Postponement of the date will be handled in the same manner as cancellation. However, if the new reception date is decided within six months of the date of your request, and the reception is held within one year of the date already agreed upon, the application fee and cancellation fee will be honored.

In addition, if you cancel an item that has already been reserved or arranged, a cancellation fee will be charged as follows.

Costume cancellation fee

Within 14 days after booking	free
Up to 30 days before the day of use	20% of the total reservation amount
29日前以降10日前まで	40% of the total reservation amount
From 9 days before until the day before	50% of the total reservation amount
On the day	The full amount of your reservation

Photo/video shooting cancellation fee

Up to 14 days before the reception	free
From 13 days before until the day before	50% of the total reservation amount
On the day	The full amount of your reservation

Flower and bouquet cancellation fee

Up to 14 days before the date of use	free
13日前以降2日前まで	50% of the total reservation amount
The day before and the day	The full amount of your reservation

Beauty dressing cancellation fee

Within 10 days after the meeting	free
From 11 days after the meeting to 14 days before the reception	20% of the total reservation amount
From 13 days before the reception until the day before	50% of the total reservation amount
On the day	The full amount of your reservation

Arrangements for decorations, entertainment, etc.

第6条

The hotel will use designated vendors to arrange for decorations, flowers, beauty and dressing, sound, lighting, entertainment, etc. for the reception. If you would like to directly hire a vendor other than the one designated by the hotel, please contact the hotel in advance and make arrangements after receiving approval in order to ensure the smooth running of the reception. (Please refrain from directly hiring a vendor without the hotel's prior consent. Also, for entertainment purposes, we may ask you to refrain from using electric guitars, bass guitars, full bands, trumpets, drums, etc. due to various circumstances.) Please refrain from entertainment or playing musical instruments on the guest room floor (25th floor).

Instructions to the vendors you arrange directly with

第7条

With the hotel's consent, the hotel will instruct vendors directly requested by customers to carry out the delivery and removal of equipment and materials for decorations and entertainment related to the reception, as well as the size, installation method and location of signs, etc., in accordance with certain rules, taking into consideration the hotel's aesthetics and flow of traffic, etc. If it is necessary for hotel staff to be present, a separate labor fee will be charged for their attendance.

Music copyright

第8条

The hotel operates in accordance with the guidelines of JASRAC and the Recording Industry Association of Japan regarding the licensing of copyrights and neighboring rights for music used at wedding ceremonies and receptions.

1. Music used at the wedding ceremony or reception cannot be CDs or MDs copied using a computer or audio device, CDs borrowed from a rental shop, or music purchased and downloaded.
2. For videos or other content that has been edited using foreign or Japanese music produced by you or a company you have directly arranged with, please check the copyright with yourself or the company you have directly arranged with.

Compensation

第9条

We ask that you (including all related parties on your side) and any contractors you have directly commissioned take great care not to damage or break the hotel's facilities, fixtures, etc. In the unlikely event that damage or loss occurs to the facilities, fixtures, etc., the hotel will give you instructions on how to repair it, so we ask that you either repair it promptly or pay compensation for the damages.

Prohibited acts

第10条

The following items are prohibited, so please refrain from doing them.

1. Bringing in dogs (excluding assistance dogs), cats, small birds, other pets, livestock, etc.
2. Carrying on flammable or combustible items or dangerous materials.
3. Bringing in anything that emits a foul odor.
4. Consumption of brought-in food and beverages inside the hotel.
5. Actions that violate laws and regulations or public order and morals, and behavior that may cause inconvenience to other customers.
6. Moving hotel equipment.
7. Use other than the intended purpose.
8. Any other acts prohibited by laws and regulations.

Refusal to enter into a contract

第11条

If you or the guests attending the wedding reception violate any of the following conditions, or if banquet room cannot be used due to natural disasters, facility malfunctions, or other reasons beyond the hotel's control, your application for a wedding reception may be rejected. In such cases, please note that the hotel will not be liable for compensation to applicants.

1. When the Hotel determines that the Guest is likely to be engaging in conduct that violates laws, regulations, or public order and morals.
2. When the hotel determines that you may be causing inconvenience to other guests.
3. When the hotel determines that there is a risk of business interference by a third party.
4. When the person is a member of an organized crime group, a member of an organized crime group, an organization or person related to an organized crime group, or other anti-social forces (hereinafter referred to as "organized crime groups, etc.").
5. When a corporation or other organization whose business activities are controlled by an organized crime group or similar group.
6. When a corporation has an individual among its directors who is a member of an organized crime group.
7. When a Guest behaves in a manner that causes significant nuisance to other Guests of the Hotel.
8. When a Guest makes a violent demand against the Hotel or its employees, or makes unreasonable demands.
9. When there is someone who is deemed to be threatening to harm the life, body, or property of other guests, in light of the person's status within a designated crime group, the purpose, number of guests, and nature of the banquet.
10. When there is a violation of these "Wedding Reception Terms and Conditions" or any separately concluded contract.

Termination of contract

第12条

If you or your guests at the reception violate any of the following conditions, or if banquet room cannot be used due to natural disasters, facility failure, or other reasons beyond the hotel's control, the hotel may cancel the contract. In such cases, please note that the hotel will not be liable for compensation to the applicant.

1. When the Hotel determines that the Guest is likely to be engaging in conduct that violates laws, regulations, or public order and morals.
2. When the hotel determines that you may be causing inconvenience to other guests.
3. When the Customer is clearly recognized as carrying an infectious disease that may have a serious impact on the lives and health of other Customers.
4. When the hotel determines that there is a risk of business interference by a third party.
5. When the person is a member of an organized crime group, a member of an organized crime group, an organization or person related to an organized crime group, or other anti-social forces (hereinafter referred to as "organized crime groups, etc.").
6. When a corporation or other organization whose business activities are controlled by an organized crime group or similar group.
7. When a corporation has an individual among its directors who is a member of an organized crime group.
8. When a Guest behaves in a manner that causes significant nuisance to other Guests of the Hotel.
9. When a Guest makes a violent demand against the Hotel or its employees, or makes unreasonable demands.
10. When there is someone who is deemed to be threatening to harm the life, body, or property of other guests, in light of the person's status within a designated crime group, the purpose, number of guests, and nature of the banquet.
11. When there is a violation of these "Wedding Reception Terms and Conditions" or any separately concluded contract.

Handling of Personal Information

第13条

Our hotel will handle personal information provided by customers appropriately in accordance with our hotel privacy policy.

Our hotel has established the following rules for customers using the "Internet Accommodation Reservation System" (hereinafter referred to as "the System") operated by our hotel. Please agree to these rules and use the System in accordance with them.

Article 1 (Observance of Basic Matters)

1. When using this system, you must observe general etiquette, morals, and technical rules for using the Internet.
2. We strictly prohibit the use of this system for profit-making purposes, regardless of the reason, such as for paid travel arrangements.

Article 2 (Measures in Case of Violation of Fundamental Matters)

Any customer who engages in conduct that the Hotel deems inappropriate, such as conduct that causes inconvenience or disadvantage to third parties or conduct that may interfere with our services, may be refused use of the System and the Hotel.

Article 3 (Various influences caused by the customer's usage environment)

This system is intended for those whose settings for characters (displaying Japanese), e-mail, printer, etc. are properly configured. The Hotel shall not be held responsible for the results of operation or any consequences that may result from those who do not meet these conditions. Furthermore, even if the above conditions are met, if the System does not operate properly due to causes beyond the control of the Hotel, such as all circumstances related to the environmental settings of the customer's computer, the Hotel shall not be held responsible for any consequences that may result from this.

Article 4 (Conditions for System Users)

Only customers who agree to these rules may use this system. Furthermore, by using this system to make a reservation, you are deemed to have agreed to these rules and must abide by them.

Article 5 (Services provided by this system)

You can make reservations for some of the products offered by our Hotel on the website operated by our Hotel.

Article 6 (Compliance with rules for using reserved products)

When using a reserved item, you must comply with the accommodation terms and conditions and usage regulations separately established by the Hotel.

Article 7 (Notes on using this system)

The services provided by this system are not intended to be superior to services provided by other means than our hotel website (such as telephone reservations or other The Yokohama Bay Hotel Tokyu reservation desks). Therefore, there may be cases where you are unable to make a reservation due to reasons such as the hotel being fully booked.

Article 8 (User's Responsibility)

1. When using this system, you shall be responsible for all actions taken by you and actions taken using your email account or credit card number, and the results thereof, regardless of whether or not the actions were taken by you or you were negligent. Furthermore, if you cause damage to a third party when using this system, except in cases where the Hotel is negligent, you shall resolve any disputes with the third party at your own responsibility and expense.
2. If a user causes damage to the Hotel or the System through any of the following actions, the Hotel may claim compensation for all damages suffered from the user:
   • (1) If you violate these Terms of Use, the Accommodation Contract or Terms of Use separately stipulated by our company.
   • (2) Sending or writing harmful computer programs.
   • (3) If you send or post information about a third party.
   • (4) If the guest uses the facilities for any purpose other than their personal use without permission from the hotel.
   • (5) Any other act that violates laws and regulations valid in Japan.

Article 9 (Penalty)

If a reservation is cancelled due to reasons attributable to the user, the hotel will charge a penalty as stipulated in the hotel accommodation contract. For more details, please contact the hotel reservation department by phone.

Article 10 (What you need to prepare for use)

1. In order to use this system, you must have the following: An email account capable of sending and receiving emails.
2. A valid credit card that can be used in Japan
3. A computer with internet access

Article 11 (Reservation Application)

1. To make a reservation through this system, you must register as a member in advance. Please enter all of the required personal data accurately in the member registration form.
   Furthermore, if you requested hotel information when you registered as a member, you may receive information published by the hotel (email newsletters, direct mail, etc.).
2. Please enter all required details accurately into the reservation form for your desired accommodation product.
3. If there are any errors in the personal data entered in the member registration form or in the hotel reservation form, your reservation may be invalidated.
4. Reservations made through this system are limited to a maximum of five days from the date of stay. If you wish to stay for more than five days, please contact our hotel reservation desk.

Article 12 (Changes to the contents of this system)

The operation or content of this system may be changed without prior notice to customers if the Hotel deems it necessary. Please be sure to check these rules each time you use the system. After the rules are changed, only the changed content will be valid, and the content before the change will be invalid.

Article 13 (Temporary Suspension of Use)

The Hotel may temporarily suspend the use of the System without prior notice to or consent from Customers if any of the following circumstances apply:

1. When carrying out maintenance or construction on this system.
2. When a natural disaster, incident or other emergency occurs or is likely to occur, making operation difficult.
3. When the Hotel determines it is necessary to temporarily suspend use of the System for operational reasons of the Hotel website and the System or for other reasons.

Article 14 (Laws and regulations governing this system)

The handling of this system shall comply with the laws valid in Japan.

Article 15 (Validity of Rules)

These rules shall come into effect on July 1, 2004, Japan Standard Time.